If your products are not functional and also are outside the warranty period, please contact us to get repair guideline, then you can purchase accessories from our website to fix it. Email: firstname.lastname@example.org or Facebook Messenger Online (On our website)
RETURN Return & Refund POLICY
1. You may return most New and Unopened items within 30 days of delivery for a full refund (less shipping) provided that you have contacted us first and received a Return Merchandise Authorization (RMA) number. Items returned without an authorized RMA number will be refused and a refund will not be given.
2. Opened and used products can only be returned for repair. If the item is found to be defective and unrepairable at no cause of the consumer, a comparable replacement product of equal of lesser value will be provided.
3. If you are approved for a refund you should expect to receive it within four weeks, however, in many cases you will receive the refund sooner. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (7 to 10 business days).
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.