WARRANTY POLICY：

1.  Any defect claim must be reported within 5 days of delivery.  If the item is found to be defective and unrepairable at no cause of the consumer, a comparable replacement product of equal value will be provided.  If a replacement product is unavailable, we will refund the original purchase price less any shipping charges.  All defect claims must be verified by one of our service technicians.  The defective product must be returned prior to us shipping a replacement, or issuing a refund.

2. 30 days replacement or repair service for Your Products (only purchased on the Website www.scoothop.com) are warranted against defects in materials and workmanship at no cause of the consumer. Note: The applicable period for the Warranty begins from the day you receive the item.

3.  Warranty period for e-scooter parts: Free components (less shipping) will be offered if they are in warranty period

Vehicle Body - 1 year
• Deck
• Front Wheel and Hub Motor Assembly
• Front Fork and Neck Assembly
• Rear Fork Assembly
• Control Board Assembly
• Stem (Battery Cabin)
• Dashboard
• Stem
• Handlebar
• Folding Pedal
• Spring Cable
• Charge Port
• Bottom Cover (Metal)

Other Components - 180 days

• Battery Charger
• Battery Pack
• Electronic Throttle
• Electronic Brake
• Handlebar Grips
• Handlebar Ends
• Rear Wheel
• Headlight
• Front Fender
• Rear Fender
• Brake Light
• Front Decorative Strips
• Rear Decorative Strips
• Deck Grip Tape
• Bottom LED Strip
• Front Fork Cover
• Folding Pedal Cover
• Reflective Stickers
• Bottom Cover (Plastic)
• Kickstand
• Fastener Covers
• Charge Port Cover

Non-Warranty Terms

• Products not purchased directly from scoothop.com
• Improper or invalid documentation, including but not limited to lack of warranty sheet, original invoice, or discrepancies on the invoice
• Products outside the warranty period
• Damage caused from improper packaging or mishandling during shipment for warranty service
• 2nd-hand products, used products, products that have been modified in any way
• Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
• Damage caused by overloading/excessive weight, attempting tricks, running into obstacles such as curbs, or walls, pro-longed exposure to rain, and submersion in water
• Starting or Stopping too quickly (over-accelerating /over-decelerating)
• Exceeding the maximum speed of the product
• Climbing or Descending hills too quickly
• Any Electrical and/or Material Damage or breakage not stemming from a manufacturer's defect

Claims Process

All claims to this warranty must be made through Scoothop. and submitted to support@Scoothop.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at support@Scoothop.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Scoothop within 1 years (The accessories is 6-months) of initial purchase.

Scoothop will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@Scoothop.com and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

After-Sale POLICY

If your products are not functional and also are outside the warranty period, please contact us to get repair guideline, then you can purchase accessories from our website to fix it.  Email: scoothopus@outlook.com or Facebook Messenger Online (On our website)

Contact Us:

Email: suppirt@scoohop.com

Facebook Messenger Online (On our website)